Return Policy:
At GammaOmics, we understand that returns are unlikely due to the nature of our products. However, we want to ensure a smooth process in case you encounter any issues. Please take note of the following guidelines:
Product Information: In the event of any product-related concerns, we may need specific information about the product. This includes the batch/lot number and details of the application performed with the product.
Purchase and Shipment Information: Having accurate purchase and shipment details is crucial. This information allows us to reconstruct the shipping history and address any issues effectively.
Two Paths for Resolution:
1. Quality Test: We may request that the client's laboratory team perform a simple quality test to assess the product's integrity. Based on the test results, we can identify potential issues, both with the product and the procedures used.
2. Product Return: Alternatively, we may require the product to be returned to us for a more in-depth analysis of the problem.
In either case, a replacement product will be provided. However, it is essential to verify that the responsible person performing experiments is adequately trained, familiar with the procedures, and follows them meticulously.
Please note that these measures are in place to ensure the quality and integrity of our products. Our goal is to resolve any issues promptly and to your satisfaction.
If you have any concerns or need to initiate a return process, please contact our customer support team, and they will guide you through the necessary steps.
Your satisfaction is important to us, and we appreciate your understanding of these policies.